"I just wanted to take a moment to write you and let you know how absolutely wonderful Tiffanie Marrero, the Branch Manager at your Arrowhead office, has been in mine and my husband’s closing process on our home.
We have had quite a few communication issues with the NACA program and Tiffanie has graciously been there to help me this past week. I was almost in tears over the fact that we were supposed to be closing this Thursday & I had not received an updated from NACA after repeated phone calls & emails. Tiffanie went above & beyond to reassure me she would do everything she could to help us close in a timely manner. The lack of communication I was receiving from my Mortgage Counselor at the NACA Office over the past month was fully remedied by Tiffanie’s excellent communication & customer service. I have been very discouraged the past few weeks, and she has completely turned this experience around for us.
I cannot stress enough how wonderful Tiffanie is. She is knowledgeable, friendly & genuinely cares about her customers.
I have worked in the financial industry for almost 10 years & Tiffanie is a wonderful, rare find!"